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System Maintenance Scheduled

 

October 28, 2009:

There will be an Internet Service outage scheduled from 11:00pm, Wednesday, October 28, 2009 until 6:00am, Thursday, October 29, 2009. In addition, subscribers may experience minimal service interruptions throughout the day on Thursday, October 29, and Friday, October 30, 2009.

These maintenance interruptions are due to the following critical outages experienced by EcliptixNet Broadband from Thursday, October 22 through Sunday, October 25, 2009:

-- Our Internet carrier is XO Communications based out of Spokane. On October 22st, early morning, a fire in downtown Spokane had burned through one of our primary fiber optic lines to XO; thus interrupting our service out of Spokane until the evening of October 22nd . A major component of our core routing equipment was short-circuited and has been sent in for repair; therefore, we are currently running on our backup system. Our primary routing equipment has been repaired and will be brought back online during the above scheduled outage.

-- On October 24th, 2009 there was a national-level, multi-carrier Internet outage. Known affected carriers included XO Communications, 360 Networks, Time Warner, as well as Vonage voice over IP (VoIP) services. We were able to call most of our customers to inform them of the situation. However service was restored by 8:00 pm that evening.

We are sorry for any frustration this has caused and want to thank all our customers for being so understanding during these extremely rare and uncontrollable situations.

June 22, 2009:

Beginning on June 24, 2009, EcliptixNet will be installing two redundant, high capacity network paths from Spokane to Colville.  This will affect all current customers in the Loon Lake and Springdale service areas.  Once completed, customers in those areas will have a much more reliable, higher speed capacity backbone connection to our servers in Spokane.  This network upgrade is expected to take up to 4 weeks for completion and customers in those areas may experience various outtages or slow Internet speeds during this time.  We apologize for any inconvenience this may cause.  If you have any questions or concerns, please feel free to contact us at 888-672-1136.


System, Service and Company Updates

 

June 22, 2009:

We ran into a slight snag at one of the new tower sites with an easement issue between Avista and the landowner of the tower site.  This issue is expected to be resolved by the end of this week and hopefully plowing in the line extension to this site by the end of next week.  Stay posted for additional updates...

 

June 15, 2009:

Northport Community Center Update - After a very successful meeting last week with community members of Northport, a final location for Northport’s Community Center has been determined.  The new location is right on Main Street, next door to the Post Office.  The existing buildings on this corner lot will be renovated and joined together to form both a large computer lab to house 16 brand new computers and a large community meeting/training room. 

These buildings were donated by Art and Nina Grobben to NCPR, a Northport non-profit organization committed to revitalizing the Northport community.  NCPR will manage the new Community Center with financial assistance provided by EcliptixNet and the USDA for 2years.  After the 2 years, NCPR will have sole responsibility for the operation, management and upkeep of the Center so community assistance will be vital to their success.  EcliptixNet will provide the community center free high-speed Internet access; which will be available free to all users of the Center’s computers as well as wirelessly to patrons just outside or around the Center.

EcliptixNet and NCPR are expected to begin renovations by July 15, 2009; no completion date has been determined yet.  Stay posted for updates...

 

June 1, 2009:

North Stevens County - look to the horizon!  EcliptixNet has just finalized construction of 4 new tower sites beginning at just above Colville, WA and continuing north along the Columbia River to Northport, WA.  These new tower sites expand our service coverage to the rural communities of Addy, Arden, Colville, Kettle Falls, Harter, Marcus, Evans, Bossburg, Marble and Northport.  The final step to bringing these towers online will be Avista's line extensions to each site.  Stay posted for updates...